SCSM 2012 R2 – Authoring Tools prerequisites check fails

Symptoms

When attempting to install the “Service Manager 2012 R2 Authoring Tools”, the prerequisites check fails on the “Microsoft Visual Studio Shell 2008 Check”Server Manager 2012 R2 Authoring Tools Prerequisites check fails

Troubleshooting

Verify that you have installed Visual Studio Shell 2008 from the Microsoft site

http://go.microsoft.com/fwlink/?LinkId=310149

Resolution

  1. Open the folder where the installation contents are locatedServer Manager 2012 R2 Authoring Tools location
  2. Browse to <InstallMedia>\Setup\enServer Manager 2012 R2 Authoring Tools Prerequisites XML file location
  3. Open Authoring_PrerequisiteInputFile.xmlServer Manager 2012 R2 Authoring Tools Prerequisites XML file contents
  4. Find the line <Check Order=”3″>Server Manager 2012 R2 Authoring Tools Prerequisites XML file contents1
  5. Remove this line from the XML document
  6. Find the next instance of </Check>Server Manager 2012 R2 Authoring Tools Prerequisites XML file contents2
  7. Remove this line from the XML document (The contents between these two points could also be removed, but this method makes it easier to undo the changes)
  8. Save the XML, overwriting the existing file
  9. Run Setup.exe again to verify that the process has worked, it should no longer check for Visual Studio 2008 ShellServer Manager 2012 R2 Authoring Tools Prerequisites check passed

SCOM 2012 SP1 – Agent Not Monitored

Symptoms

After installing/attaching agents the state is displayed as “Not monitored”

Image

Note: The agent will likely appear this way after first installing/attaching. wait 24 hours for it to auto-configure and only assume failure if it is still showing the same status after this

Resolution

  1. Connect to server that is displayed as “Not monitored”
  2. Open the run box and type “Services.msc”Run - services.msc
  3. Locate service named “System Center Management”Services - System Center Management
  4. Right click and stop serviceServices - Right click menu
  5. Browse to C:\Program Files\System Center Operations Manager\Agent
  6. Change folder name to “Health Service State Old”SCOM - Health Service State folder
  7. Start service and make sure that a new folder is createdSCOM - Health Service State folder new
  8. Wait 5 minutes and refresh SCOM console to ensure that agent is now monitoredSCOM - Agent monitored

DPM 2012 SP1 – Suspect Tape

Symptoms

  • Tapes will be listed as “Suspect”
  • DPM will not be able to write to these tapes

Troubleshooting

One of the first indication that this was not a legitimate error was that i was seeing this on 7 brand new tapes

Another giveaway was that they were labeled this way after a Fast Inventory, which means that they have never entered the drive to be read or written on

DPM Tape Suspect

Resolution 1

Change the label on the tape.

For me, everything in the 50 range was being marked as suspect. e.g. 450-459, 550-559.

This is not a very good fix but will allow the tapes to be written on should you be hesitant to try anything else

Resolution 2

Open the DPM Shell and enter the following

osql -E -S localhost\MSDPM2012 -d DPMDB -Q “UPDATE tbl_MM_ArchiveMedia SET IsSuspect = 0”

This command will modify the SQL table and change all tapes to non-suspect

DPM Mark all tapes as not suspect

WARNING: if you have any tapes that are legitimately suspect this will also change them so use with caution

Resolution 3

This method will allow you to individually mark tapes as not suspect, but can be quite time consuming

Open Microsoft SQL Server Management Studio

Navigate to Server Instance > Databases > DPMDB > Tables

SQL DPM Tables

Right click on dbo.tbl_MM_ArchiveMedia and click “Edit Top 200 Rows”. should you have more than 200 tapes you can easily expand the amount of rows in the right pane under “Top Specification”, change it to No

SQL Right Click Table

To Identify which tape is which, run a query on the database (DPMDB) and match MediaID to the edit tab

select [BarcodeValue], [MediaID]
FROM [DPMDB].[dbo].[tbl_MM_Media]

Once the correct row is identified change the column marked “IsSuspect” to 0

Note: i am working on a PowerShell script that will make this process easier, but time has been tight and this will be a good starting point for most people

DPM 2012 SP1 – Attempting to cancel

Symptoms

  • Job displays “Attempting to cancel for an extended period of time”

Troubleshooting

The jobs that i experienced this issue with refused to budge, even after a full system restart. However, Time Elapsed continues counting up on some of them

DPM Attempting to cancel

Resolution

  1. Ensure that there are no other jobs currently running
  2. Open SQL Management Studio and connect to your DPM SQL instance
  3. Right click on the instance and click “New Query”
  4. Copy and paste the following query into the Window——————————————————————————-
    USE DPMDBBEGIN TRANUPDATE tbl_PRM_LogicalREplica

    SET Validity = 1

    WHERE OwnerTaskIdLock IS NOT NULL AND

    Validity <> 5 AND

    Validity <> 6

    UPDATE tbl_PRM_LogicalREplica

    SET OwnerTaskIdLock = null,

    Status=8

    if (select COUNT(name) from tbl_AM_Agent where Name like ‘DPM RA v2%’) > 0

    begin

    exec sp_executesql N’UPDATE tbl_RM_ShadowCopy

    SET ArchivetaskId = NULL,

    RecoveryJobId = NULL’

    end

    UPDATE tbl_ARM_Datasource

    SET Status = 0,

    OwnerLockId = NULL

    DELETE tbl_RM_DatasourceServerlock

    DELETE tbl_RM_ShadowCopyLocks

    UPDATE tbl_TE_TaskTrail

    SET ExecutionState = 3,

    LastStateName = ‘Failure’,

    StoppedDateTime = GetUtcDate()

    WHERE ExecutionState NOT IN (2,3)

    UPDATE tbl_JM_JobTrail

    SET JobState= ‘Failed’,

    EndDateTime = GetUtcDate()

    WHERE jobstate= ‘Execute’ OR jobstate= ‘Retire’

    UPDATE tbl_MM_Global_Media

    SET ReservationLevel = 0,

    ReservationOwnerMMId = null

    UPDATE tbl_MM_Global_Drive

    SET ReservationLevel = 0,

    ReservationOwnerMMId = null

    UPDATE tbl_MM_Global_IEPortResource

    SET ReservationLevel = 0,

    ReservationOwnerMMId = null

    COMMIT TRAN
    ——————————————————————————-

  5. Execute Query
  6. Open DPM console
  7. Find all volumes that were affected (they will most likely say “Recovery Point Creation Failed”)
  8. Right click on volume and select “Create Recovery Point”
  9. Select “Create a recovery point by using express full backup”

DPM 2012 SP1 – Replica is inconsistent

Symptoms

  • Protection group member displays “Replica is Inconsistent”

Troubleshooting

There is a large number of reasons you could be seeing this error, the two main areas to focus on are making sure that the backup feature is installed and the event viewer logs on the target server

Event Viewer Backups

Resolution 1

  1. Right click on the member and click “Perform consistency check…”

DPM Replica is Inconsistent

Resolution 2 (Server 2012 and 2008 R2)

  1. Connect to target server
  2. Open PowerShell window
  3. Type “import-module servermanager”PowerShell import-module servermanager
  4. Type “get-windowsfeature”. this will display a list of the Windows Services and Features that are currently installed
  5. Locate the Windows Server Backup line and ensure that it is ticked, if not continue with this resolutionPowerShell Windows Server Backup
  6. (Server 2012) Type “add-windowsfeature windows-server-backup”
  7. (Server 2008 R2) Type “add-windowsfeature backup”
  8. Right click on the member in the DPM console and click “Perform consistency check…”

Resolution 3 (Server 2008)

  1. Open Server Manager
  2. Click Add Features
  3. Locate Windows Server Backup Features and expand
  4. Select Windows Server Backup and click next, then finish the wizardServer 2008 Install Windows Server Backup
  5. Right click on the member in the DPM console and click “Perform consistency check…”

Resolution 4 (Server 2003)

  1. Install the Server 2003 VSS update http://support.microsoft.com/kb/940349
  2. Right click on the member in the DPM console and click “Perform consistency check…”

Resolution 4

  1. Verify that the volume that you are attempting to backup has enough HDD space, general rule is to have the volume (when OS volume) at 50% capacity but this can vary depending on your individual requirements

Resolution 5

  1.  Open CMD as administrator
  2. Type “wbadmin -destination <dest>” where <dest> is the location that you wish to backup everything to, e.g. D:\Backup (WARNING: this will use up a large amount of space)
  3. Right click on the member in the DPM console and click “Perform consistency check…”

DPM 2012 SP1 – Manually copy large volume to secondary DPM server

At our site our file server is quite large and is required to be backed up offsite via DPM replication

As the volume is around 4TB and we have a 10mb/s link this would have taken a large amount of time

The solution is to copy the volume to removable media and then relocate it to the secondary DPM server

Instructions

  1. Configure the protection on the secondary site as you would normally but select “manual” when asked if you want to start the synchronization now
  2. On the primary DPM server locate the volume you wish to have replicated and at the bottom of the screen click “Replica Path”. you cant expand the window but if you double click on the end of the column (instead of clicking and dragging) you can expand the column to its full size

DPM Replica Path

  1. Open the command prompt and type “mountvol” and locate the replica path, then mark and copy the line above it

mountvol marked

  1. Type “mountvol” followed by an unused drive letter and the paste the previous contents (e.g. mountvol T:\ \\?\Volume{4bae1ccb-e2eb-11e2-93ee-00155d032025}\)

mountvol paste

  1. Open your newly mounted volume and see if you are able to access all folders, if need to change the owner, I suggest to the local administrator
  2. Copy contents of mounted volume to your removable media
  3. Relocate removable media to secondary site
  4. Repeat steps 1-5 on secondary DPM server
  5. Paste contents of removable media into mounted volume
  6. Run a consistency check on the server

Dell TL2000 Status – Media Attention

This week i decided to tackle and issue with our tape library that has been there for several months now and Dell was unable to give me any feedback as to what might be causing it

Image

Up until this point i was very reluctant to touch anything as the library is not completely reliable (despite this being our second unit)

So after a fair amount of poking around the web gui i was able to work out what was showing this annoying warning

In our library i have two cleaning tapes, but had the number of active slots set to 23.

After changing this number the number to 21 the error went away and the library status is now green

Image

I did notice that this caused DPM to be unable to see the cleaning tapes and thus you cant initiate a drive clean from within the DPM console. This is an inconvenience but not a large issue because i have left the “Auto Clean Enabled” box ticked which should keep the drive clean