Symptoms
When attempting to install the “Service Manager 2012 R2 Authoring Tools”, the prerequisites check fails on the “Microsoft Visual Studio Shell 2008 Check”
Troubleshooting
Verify that you have installed Visual Studio Shell 2008 from the Microsoft site
http://go.microsoft.com/fwlink/?LinkId=310149
Resolution
- Open the folder where the installation contents are located
- Browse to <InstallMedia>\Setup\en
- Open Authoring_PrerequisiteInputFile.xml
- Find the line <Check Order=”3″>
- Remove this line from the XML document
- Find the next instance of </Check>
- Remove this line from the XML document (The contents between these two points could also be removed, but this method makes it easier to undo the changes)
- Save the XML, overwriting the existing file
- Run Setup.exe again to verify that the process has worked, it should no longer check for Visual Studio 2008 Shell